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v1

latestOpenAPI 3.0.32026-07-246376162.1 KB
Voice

Start call

Initiate calls for agents from external systems.

post/api/v4/voice/calls

Request body

caller_idstring phone

The phone number or identifier shown as the caller ID.

phone_numberstring phone required

The phone number to be dialed.

user_idinteger required

Agent ID in the contact center.

Example request

{
  "caller_id": "18885658889",
  "phone_number": "18885658889",
  "user_id": 1,
  "source": {
    "account_id": "123321",
    "system": "zoho"
  }
}

Response

Created

Example response

{
  "call": {
    "id": "0b97ce11-b6e0-49b4-8f92-68040aa324bf"
  }
}
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