v1

latestOpenAPI 3.0.32026-07-246376162.1 KB

Reporting

Get CDR speech analytics

Retrieve speech analytics data for a specific CDR, including transcription, summary, and score.

Supports multiple output formats:

.json - JSON format
.vtt - WebVTT subtitle format
.srt - SubRip subtitle format
.text - Plain text format

Supports language translation if available for the CDR.

get/api/v4/reporting/cdrs/{cdr_id}/speech_analytics

Path parameters

cdr_idstring uuid required

Example:f0ed7183-cddb-46c5-9037-19e16126764f

The unique identifier of the CDR.

Query parameters

languagestring

Example:en

Language code for translation (e.g., 'en', 'es'). If not specified, returns original language. Must be one of the languages supported by your contact center.

Response

Example response

{
  "speech_analytics": {
    "id": "f0ed7183-cddb-46c5-9037-19e16126764f",
    "summary": {
      "language": "es",
      "text": "El cliente llamó por error, el agente se presentó como representante de la empresa Example, y el cliente se disculpó."
    },
    "score": {
      "value": 2
    },
    "transcription": {
      "language": "es",
      "utterances": [
        {
          "start_time": "2026-01-20T18:19:45.202Z",
          "end_time": "2026-01-20T18:19:45.522Z",
          "text": "Hola!",
          "participant_type": "contact"
        }
      ]
    }
  }
}