v1
latestOpenAPI 3.0.32026-07-246376162.1 KBRouting
Get users assigned to a queue
Returns the list of users who are assigned to the specified queue.
get/api/v4/routing/queues/{queue_id}/users
Path parameters
queue_idinteger required
Example:1
The unique identifier of the queue.
Query parameters
limitinteger
The number of items to return.
offsetinteger
The number of items to skip before starting to collect the result set.
Response
OK
Example response
{
"users": [
{
"id": 1,
"name": "Jane Doe",
"email": "jane.doe@companyname.com",
"sip_account": "jane.doe@contactcenter.com",
"extension": "102",
"caller_id": "12025550123",
"employee_id": "E-482",
"timezone": "America/New_York",
"security_access_group": {
"id": 3,
"name": "Boarding"
},
"teams": [
{
"id": 3,
"name": "Multilingual Support"
}
],
"supervised_teams": [
{
"id": 3,
"name": "Multilingual Support"
}
],
"queues": [
{
"id": 1,
"name": "Technical Support"
}
],
"supervised_queues": [
{
"id": 1,
"name": "Technical Support"
}
],
"webrtc_ringtone": {
"type": "ringtone",
"name": "Bells (Default)"
},
"channels": [
"voice",
"chat",
"whatsapp"
],
"channel_group_capacity": {
"chat": 5,
"instant": 3
},
"channel_profiles": [
{
"id": 12,
"channel": "whatsapp",
"identifier": "18885658889",
"name": "WhatsApp Main (18885658889)"
}
],
"speech_language": "en",
"skills": [
{
"skill": {
"id": 1,
"name": "Sales",
"created_at": "2026-01-15T10:30:00.123000Z",
"updated_at": "2026-01-20T14:15:00.456000Z"
},
"value": 5
}
],
"status": "available",
"created_at": "2025-11-11T12:00:00.216000Z",
"updated_at": "2025-11-11T12:00:00.216000Z",
"deleted_at": "2025-11-11T12:00:00.216000Z"
}
],
"metadata": {
"total": 100
}
}