latestOpenAPI 3.0.02026-08-236691,4612.1 MB

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Servicedesk

Service Desk - change many tickets' state

Requires permission: IT

Applies one set of changes — status, priority, assignee, group, category — to every selected ticket. Reports per ticket: a partial success is a 200 with the failures named, not an error. Requires the IT permission.

post/ServiceDesk/Tickets/Bulk

Request body

ticketIdsinteger[]

statusinteger nullable

priorityinteger nullable

responderIdinteger nullable

groupIdinteger nullable

categorystring nullable

subCategorystring nullable

Response

Applied, with per-ticket outcomes

succeededinteger

failedinteger