latestOpenAPI 3.0.02026-08-236691,4612.1 MB

05c7190a0463

Servicedesk

Service Desk - reply to or note on many tickets

Requires permission: IT

Posts the same reply or note to every selected ticket, optionally applying a status and category change to each in the same action. Reports per ticket. Requires the IT permission.

post/ServiceDesk/Messages/Bulk

Request body

ticketIdsinteger[]
bodystring nullable
kindstring nullable
privateboolean
cannedResponseIdinteger nullable
statusinteger nullable
categorystring nullable
subCategorystring nullable

Response

Sent, with per-ticket outcomes

succeededinteger
failedinteger