calls
Get call recording for a specific channel
Retrieve the audio recording file for a specific call channel. The response contains the recording media (audio file). A call may have multiple channels (e.g., one per participant in a transfer scenario) — use the channelId to target the specific leg you need.
Permission: Calls Read required.
Monitoring: Required. This route returns 401 Unauthorized if Monitoring is OFF. Access to call recordings is a supervisory feature that requires explicit Monitoring activation on the API key.
Note: Not all calls have recordings. Recording availability depends on the team's recording policy and the call's routing configuration.
get/calls/{callId}/channels/{channelId}
Path parameters
callIdstring required
The unique identifier of the call
channelIdstring required
The unique identifier of the channel
Response
Recording retrieved successfully