latestOpenAPI 3.1.1Proprietary – Contact us for usage terms2026-08-20173183551.4 KB

9da73dd2f99e

calls

Get call recording for a specific channel

Retrieve the audio recording file for a specific call channel. The response contains the recording media (audio file). A call may have multiple channels (e.g., one per participant in a transfer scenario) — use the channelId to target the specific leg you need.

Permission: Calls Read required.

Monitoring: Required. This route returns 401 Unauthorized if Monitoring is OFF. Access to call recordings is a supervisory feature that requires explicit Monitoring activation on the API key.

Note: Not all calls have recordings. Recording availability depends on the team's recording policy and the call's routing configuration.

get/calls/{callId}/channels/{channelId}

Path parameters

callIdstring required

The unique identifier of the call

channelIdstring required

The unique identifier of the channel

Response

Recording retrieved successfully