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latestOpenAPI 3.1.02026-08-109136221.8 KB

abcdc6e980f3

tickets

Query tickets with filters

Query tickets with complex filtering including metadata filters

post/api/v1/tickets/query

Request body

pageinteger
page_sizeinteger
sort_by'title' | 'priority' | 'source' | 'status' | 'created_at' | 'resolution_sla'
sort_direction'asc' | 'desc'
titlestring nullable
descriptionstring nullable
ticket_typeTicketType[] nullable
priorityTicketPriority[] nullable
statusTicketStatus[] nullable
reporterstring[] nullable
assigneestring[] nullable

Use 'UNASSIGN' for unassigned

desk_idstring[] nullable
subdesk_idstring[] nullable

Filter by subdesk (team) IDs

tag_idsinteger[] nullable
tag_namesstring[] nullable
sourceTicketSource[] nullable
vip_reporterboolean nullable

Filter tickets by VIP status of the reporter employee

location_reporterstring[] nullable

Filter tickets by location of the reporter employee

metadata_filtersobject nullable

Filter by ticket metadata key-value pairs

Response

Successful Response

total_countinteger required