Sign in
latestOpenAPI 3.1.02026-08-109136221.8 KB

abcdc6e980f3

tickets

Get a ticket by ID

Retrieves a ticket by ID with extended details including watchers

get/api/v1/tickets/{ticket_id}

Path parameters

ticket_idstring required

Response

Successful Response

idstring required
titlestring required
descriptionstring nullable
ticket_type'request' | 'incident' | 'question' required
priority'low' | 'medium' | 'high' | 'urgent' required
source'slack' | 'harmony' | 'teams' | 'freshservice' | 'jsm' | 'solarwinds' | 'email' | 'siit' required
status'open' | 'in_progress' | 'pending' | 'pending_reporter' | 'pending_approval' | 'pending_internal_team' | 'pending_third_party' | 'resolved' | 'closed' | 'canceled' required
reporterstring required
created_bystring required
assigneestring nullable
desk_idstring required
subdesk_idstring required
created_atstring date-time required
updated_atstring date-time required
custom_fieldsobject nullable required

Custom field values for the current desk

ticket_metadataobject nullable

Additional metadata for the ticket

related_asset_idsstring[] nullable

List of asset IDs (UUIDs) associated with this ticket

thread_idstring uuid nullable

Thread ID for the ticket conversation

response_sla_deadlinestring date-time nullable
response_sla_completed_atstring date-time nullable
resolution_sla_deadlinestring date-time nullable
resolution_sla_completed_atstring date-time nullable