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latestOpenAPI 3.1.02026-08-213871,4702.0 MB

1a31d01a1fb9

Update Agent Conversation Ticket

Update a ticket's comment, status, and/or assignee. Requires editor access to the ticket's agent.

patch/v1/convai/triage-tickets/{agentqa_ticket_id}

Path parameters

agentqa_ticket_idstring required

Headers

xi-api-keystring nullable

Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

Request body

status'open' | 'in_progress' | 'resolved' | 'merged'
assignee_user_idstring nullable

If provided, updates who is responsible for resolving this ticket. Must be a workspace member with at least viewer access to the agent. Pass null to unassign. Omit to leave unchanged.

Response

Successful Response

agentqa_ticket_idstring required
workspace_idstring required
owner_user_idstring required
agent_idstring required
needs_clusteringboolean required
issue_type'knowledge_gap' | 'product_feedback' | 'tool_issue' | 'missing_tool' | 'unnecessary_escalation' required
labelsstring[] required
conversation_idsstring[] required
first_seen_unix_secsinteger nullable required
last_seen_unix_secsinteger nullable required
qa_commentstring nullable required
status'open' | 'in_progress' | 'resolved' | 'merged' required
source'qa' | 'agent' | 'manual' required
assignee_user_idstring nullable required
created_at_unix_secsinteger required
updated_at_unix_secsinteger required