---
title: "Update Agent Conversation Ticket"
method: PATCH
path: "/v1/convai/triage-tickets/{agentqa_ticket_id}"
---

# Update Agent Conversation Ticket

`PATCH /v1/convai/triage-tickets/{agentqa_ticket_id}`

Update a ticket's comment, status, and/or assignee. Requires editor access to the ticket's agent.

## Path parameters

- `agentqa_ticket_id` string, required

## Headers

- `xi-api-key` string, nullable — Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

## Request body

- PatchAgentConversationTicketRequestModel
  - `status` 'open' | 'in_progress' | 'resolved' | 'merged'
  - `assignee_user_id` string, nullable — If provided, updates who is responsible for resolving this ticket. Must be a workspace member with at least viewer access to the agent. Pass null to unassign. Omit to leave unchanged.

## Response `200`

Successful Response

- AgentConversationTicketResponseModel
  - `agentqa_ticket_id` string, required
  - `workspace_id` string, required
  - `owner_user_id` string, required
  - `agent_id` string, required
  - `needs_clustering` boolean, required
  - `issue_type` 'knowledge_gap' | 'product_feedback' | 'tool_issue' | 'missing_tool' | 'unnecessary_escalation', required
  - `labels` string[], required
  - `conversation_ids` string[], required
  - `first_seen_unix_secs` integer, nullable, required
  - `last_seen_unix_secs` integer, nullable, required
  - `qa_comment` string, nullable, required
  - `ticket_comments` TicketCommentResponseModel[], required
    - `comment` string, required
    - `created_at_unix_secs` integer, required
    - `owner_user_id` string, nullable, required
  - `turn_comments` TurnCommentResponseModel[], required
    - `turn_index` integer, required
    - `comment` string, required
    - `created_at_unix_secs` integer, required
    - `owner_user_id` string, nullable, required
  - `status` 'open' | 'in_progress' | 'resolved' | 'merged', required
  - `source` 'qa' | 'agent' | 'manual', required
  - `assignee_user_id` string, nullable, required
  - `created_at_unix_secs` integer, required
  - `updated_at_unix_secs` integer, required

## Other responses

- `422` — Validation Error

---

[API](https://skmtc.net/elevenlabs/apis/elevenlabs-api-documentation.md) · [All operations](https://skmtc.net/elevenlabs/apis/elevenlabs-api-documentation/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/elevenlabs/elevenlabs-api-documentation/revisions/1a31d01a1fb9/schema)