Support Tickets
Ticket Management
Return Support ticket status
This function lists all active and open support tickets from the cPanel Customer Portal.
Note:
This function is not available through the command line. You must call it as a request body.
get/ticket_list
Query parameters
server_numinteger required
Example:2
The server's ID number.
ticket_idinteger required
Example:999999999
The ticket's ID number.
ssh_usernamestring
Example:username
The username for incoming SSH connections before they escalate to the root user. If you do not specify a value, the function will select the user from the ticket.
Response
HTTP Request was successful.
Example response
{
"data": {
"auths": [
{
"servers": [
{
"auth_status": "AUTHED",
"auth_time": 1400603208,
"server_name": "My Server",
"server_num": 2,
"ssh": "10.11.12.13:22",
"ssh_username": "username",
"whm_ip": "10.11.12.13"
}
],
"ticket_id": 999999999,
"ticket_status": "OPEN",
"ticket_subject": "Example ticket"
}
],
"non_fatals": []
},
"metadata": {
"command": "ticket_list",
"reason": "OK",
"result": 1,
"version": 1
}
}