Initiate Recovery Outreach for Abandoned User Flows

Example request

{
  "customer": {
    "full_name": "Jane Doe",
    "phone_number": "+573001234567",
    "email": "jane.doe@example.com",
    "country_code": "CO",
    "language": "es"
  },
  "session": {
    "abandonment_timestamp": "2025-05-13T22:45:00Z",
    "flow_stage": "checkout",
    "platform": "web",
    "session_id": "sess_abc123xyz"
  },
  "cart": {
    "total_value": 149.99,
    "currency": "COP",
    "items": [
      {
        "name": "Wireless Headphones",
        "sku": "WH-1000XM5",
        "quantity": 1,
        "price": 149.99
      }
    ]
  },
  "engagement": {
    "preferred_channel": "auto",
    "reason": "user_abandoned_checkout",
    "metadata": {
      "utm_campaign": "spring_sale",
      "last_clicked_button": "Proceed to Payment"
    }
  }
}