c301132dbfd7
List Resolution Center Cases
Lists resolution center cases. Without account_id you get every case you can read — the ones you opened as a buyer and every account you are a team member of; the filters narrow that list.
Query parameters
Only cases filed against this account (biz_ tag). With read access to the account this lists its whole queue; without, only the cases you opened against it.
Only cases opened by this customer — a user_ tag, or me for the calling user. It narrows what you can already read, so me lists the cases you opened without the ones on accounts you are a team member of.
The number of cases to return (default 20, max 100).
A cursor; returns cases after this position.
The number of cases to return from the end of the range.
A cursor; returns cases before this position.
The field to sort cases by.
Sort direction.
Only cases in these statuses. Repeat the parameter to pass several — one paginated list covers all of them.
[ "awaiting_merchant" ]
Only cases opened for these reasons. Repeat the parameter to pass several.
[ "fraudulent" ]
Only closed cases that ended these ways. Repeat the parameter to pass several.
[ "customer_won" ]
Only cases created before this ISO 8601 timestamp.
Only cases created after this ISO 8601 timestamp.
Headers
Pins the request to a dated API version.
Response
cases listed
Example response
{
"data": [
{
"account": {
"id": "biz_xxxxxxxxxxxxxx",
"title": "Shine Time Auto Detailing"
},
"amount": 249,
"available_actions": [
"accept"
],
"buyer": {
"email": "marcus@shinetime.example",
"member_id": "mber_xxxxxxxxxxxxxx",
"name": "Dana Whitfield",
"user_id": "user_xxxxxxxxxxxxxx",
"username": "danawhitfield"
},
"created_at": "2026-01-01T12:00:00.000Z",
"currency": "usd",
"id": "reso_xxxxxxxxxxxxxx",
"outcome": "merchant_won",
"payment": {
"card_brand": "visa",
"card_last4": "4242",
"created_at": "2026-01-01T12:00:00.000Z",
"id": "pay_xxxxxxxxxxxxxx",
"payment_method_type": "card"
},
"plan_id": "plan_xxxxxxxxxxxxxx",
"product_id": "prod_xxxxxxxxxxxxxx",
"reason": "product_not_received",
"refund": "none",
"response_due_at": "2026-01-01T12:00:00.000Z",
"status": "closed",
"updated_at": "2026-01-01T12:00:00.000Z"
}
],
"page_info": {
"end_cursor": "WyJjdXJzb3IiLDFd",
"start_cursor": "WyJjdXJzb3IiLDFd"
}
}