Sign in
OpenAPI 3.1.02026-08-143874115.7 MB

a84d4905fdbb

Resolution Center Cases

List Resolution Center Cases

Lists resolution center cases. Without account_id you get every case you can read — the ones you opened as a buyer and every account you are a team member of; the filters narrow that list.

get/resolution_center_cases

Query parameters

account_idstring

Only cases filed against this account (biz_ tag). With read access to the account this lists its whole queue; without, only the cases you opened against it.

user_idstring

Only cases opened by this customer — a user_ tag, or me for the calling user. It narrows what you can already read, so me lists the cases you opened without the ones on accounts you are a team member of.

firstinteger

The number of cases to return (default 20, max 100).

afterstring

A cursor; returns cases after this position.

lastinteger

The number of cases to return from the end of the range.

beforestring

A cursor; returns cases before this position.

order'created_at' | 'response_due_at'

The field to sort cases by.

direction'asc' | 'desc'

Sort direction.

statusstring[]

Only cases in these statuses. Repeat the parameter to pass several — one paginated list covers all of them.

[
  "awaiting_merchant"
]
reasonstring[]

Only cases opened for these reasons. Repeat the parameter to pass several.

[
  "fraudulent"
]
outcomestring[]

Only closed cases that ended these ways. Repeat the parameter to pass several.

[
  "customer_won"
]
created_beforestring

Only cases created before this ISO 8601 timestamp.

created_afterstring

Only cases created after this ISO 8601 timestamp.

Headers

Api-Version-Datestring
Example:2026-08-13

Pins the request to a dated API version.

Response

cases listed

Example response

{
  "data": [
    {
      "account": {
        "id": "biz_xxxxxxxxxxxxxx",
        "title": "Shine Time Auto Detailing"
      },
      "amount": 249,
      "available_actions": [
        "accept"
      ],
      "buyer": {
        "email": "marcus@shinetime.example",
        "member_id": "mber_xxxxxxxxxxxxxx",
        "name": "Dana Whitfield",
        "user_id": "user_xxxxxxxxxxxxxx",
        "username": "danawhitfield"
      },
      "created_at": "2026-01-01T12:00:00.000Z",
      "currency": "usd",
      "id": "reso_xxxxxxxxxxxxxx",
      "outcome": "merchant_won",
      "payment": {
        "card_brand": "visa",
        "card_last4": "4242",
        "created_at": "2026-01-01T12:00:00.000Z",
        "id": "pay_xxxxxxxxxxxxxx",
        "payment_method_type": "card"
      },
      "plan_id": "plan_xxxxxxxxxxxxxx",
      "product_id": "prod_xxxxxxxxxxxxxx",
      "reason": "product_not_received",
      "refund": "none",
      "response_due_at": "2026-01-01T12:00:00.000Z",
      "status": "closed",
      "updated_at": "2026-01-01T12:00:00.000Z"
    }
  ],
  "page_info": {
    "end_cursor": "WyJjdXJzb3IiLDFd",
    "start_cursor": "WyJjdXJzb3IiLDFd"
  }
}