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latestOpenAPI 3.0.32026-08-20147323331.7 KB

a7231589e927

issues

Get an issue by its ID/number

Returns a single issue by ID or issue number.

Rate limit: 60 requests per minute

get/issues/{id}

Path parameters

idstring required

The ID or number of the issue to fetch.

Response

request_idstring

The request ID for tracking.

Example response

{
  "data": {
    "business_hours_time_in_status_seconds": {
      "new": 120,
      "waiting_on_customer": 1800
    },
    "custom_fields": {
      "priority": {
        "value": "high"
      }
    },
    "state": "new",
    "time_in_status_seconds": {
      "new": 120,
      "waiting_on_customer": 3600
    }
  }
}