v50

latestOpenAPI 3.0.1Apache 2.0raw.githubusercontent.com2026-04-147365503.5 KB
FlexV1Configuration

post/v1/Configuration

Request body

object required

Response

OK

account_sidstring nullable

The SID of the Account that created the Configuration resource.

date_createdstring date-time nullable

The date and time in GMT when the Configuration resource was created specified in ISO 8601 format.

date_updatedstring date-time nullable

The date and time in GMT when the Configuration resource was last updated specified in ISO 8601 format.

{"stackTrail":"components:schemas:flex.v1.configuration:properties:attributes","oasType":"schema","type":"unknown","description":"An object that contains application-specific data.","nullable":true}
status'ok' | 'inprogress' | 'notstarted'

The status of the Flex onboarding. Can be: ok, inprogress,notstarted.

taskrouter_workspace_sidstring nullable

The SID of the TaskRouter Workspace.

taskrouter_target_workflow_sidstring nullable

The SID of the TaskRouter target Workflow.

taskrouter_target_taskqueue_sidstring nullable

The SID of the TaskRouter Target TaskQueue.

{"stackTrail":"components:schemas:flex.v1.configuration:properties:taskrouter_worker_channels","oasType":"schema","type":"unknown","description":"The TaskRouter default channel capacities and availability for workers.","nullable":true}
{"stackTrail":"components:schemas:flex.v1.configuration:properties:taskrouter_worker_attributes","oasType":"schema","type":"unknown","description":"The TaskRouter Worker attributes.","nullable":true}
taskrouter_offline_activity_sidstring nullable

The TaskRouter SID of the offline activity.

runtime_domainstring nullable

The URL where the Flex instance is hosted.

messaging_service_instance_sidstring nullable

The SID of the Messaging service instance.

chat_service_instance_sidstring nullable

The SID of the chat service this user belongs to.

flex_service_instance_sidstring nullable

The SID of the Flex service instance.

flex_instance_sidstring nullable

The SID of the Flex instance.

ui_languagestring nullable

The primary language of the Flex UI.

{"stackTrail":"components:schemas:flex.v1.configuration:properties:ui_attributes","oasType":"schema","type":"unknown","description":"The object that describes Flex UI characteristics and settings.","nullable":true}
{"stackTrail":"components:schemas:flex.v1.configuration:properties:ui_dependencies","oasType":"schema","type":"unknown","description":"The object that defines the NPM packages and versions to be used in Hosted Flex.","nullable":true}
ui_versionstring nullable

The Pinned UI version.

service_versionstring nullable

The Flex Service version.

call_recording_enabledboolean nullable

Whether call recording is enabled.

call_recording_webhook_urlstring nullable

The call recording webhook URL.

crm_enabledboolean nullable

Whether CRM is present for Flex.

crm_typestring nullable

The CRM type.

crm_callback_urlstring nullable

The CRM Callback URL.

crm_fallback_urlstring nullable

The CRM Fallback URL.

{"stackTrail":"components:schemas:flex.v1.configuration:properties:crm_attributes","oasType":"schema","type":"unknown","description":"An object that contains the CRM attributes.","nullable":true}
{"stackTrail":"components:schemas:flex.v1.configuration:properties:public_attributes","oasType":"schema","type":"unknown","description":"The list of public attributes, which are visible to unauthenticated clients.","nullable":true}
plugin_service_enabledboolean nullable

Whether the plugin service enabled.

{"stackTrail":"components:schemas:flex.v1.configuration:properties:plugin_service_attributes","oasType":"schema","type":"unknown","description":"The plugin service attributes.","nullable":true}
{"stackTrail":"components:schemas:flex.v1.configuration:properties:outbound_call_flows","oasType":"schema","type":"unknown","description":"The list of outbound call flows.","nullable":true}
serverless_service_sidsstring[] nullable

The list of serverless service SIDs.

{"stackTrail":"components:schemas:flex.v1.configuration:properties:queue_stats_configuration","oasType":"schema","type":"unknown","description":"Configurable parameters for Queues Statistics.","nullable":true}
{"stackTrail":"components:schemas:flex.v1.configuration:properties:notifications","oasType":"schema","type":"unknown","description":"Configurable parameters for Notifications.","nullable":true}
{"stackTrail":"components:schemas:flex.v1.configuration:properties:markdown","oasType":"schema","type":"unknown","description":"Configurable parameters for Markdown.","nullable":true}
urlstring uri nullable

The absolute URL of the Configuration resource.

{"stackTrail":"components:schemas:flex.v1.configuration:properties:flex_insights_hr","oasType":"schema","type":"unknown","description":"Object with enabled/disabled flag with list of workspaces.","nullable":true}
flex_insights_drilldownboolean nullable

Setting this to true will redirect Flex UI to the URL set in flex_url

flex_urlstring nullable

URL to redirect to in case drilldown is enabled.

{"stackTrail":"components:schemas:flex.v1.configuration:properties:debugger_integration","oasType":"schema","type":"unknown","description":"Configurable parameters for Debugger Integration.","nullable":true}
{"stackTrail":"components:schemas:flex.v1.configuration:properties:flex_ui_status_report","oasType":"schema","type":"unknown","description":"Configurable parameters for Flex UI Status report.","nullable":true}
{"stackTrail":"components:schemas:flex.v1.configuration:properties:agent_conv_end_methods","oasType":"schema","type":"unknown","description":"Agent conversation end methods.","nullable":true}
{"stackTrail":"components:schemas:flex.v1.configuration:properties:citrix_voice_vdi","oasType":"schema","type":"unknown","description":"Citrix voice vdi configuration and settings.","nullable":true}
{"stackTrail":"components:schemas:flex.v1.configuration:properties:offline_config","oasType":"schema","type":"unknown","description":"Presence and presence ttl configuration","nullable":true}