latestOpenAPI 3.1.12026-08-108026304.2 KB

7b222e8ec91c

Orders

Updated order

ORDER.UPDATED webhook triggered when existing order is updated.

postWebhookupdatedOrder

Payload

idstring

A unique identifier for the webhook history

created_atstring

Datetime of the webhook request

eventstring

Webhook subscription event

resource_urlstring

API link to the order

Example payload

{
  "id": "wh_15",
  "created_at": "2025-01-01 10:00:00",
  "event": "ORDER.UPDATED",
  "resource_url": "https://api.tickettailor.com/v1/orders/or_737352",
  "payload": {
    "object": "order",
    "id": "or_737352",
    "buyer_details": {
      "address": {
        "address_1": "The Queen's Walk",
        "address_2": "Bishop's",
        "address_3": "London",
        "postal_code": "SE1 7PB"
      },
      "custom_questions": [],
      "email": "john@example.com",
      "first_name": "John",
      "last_name": "Doe",
      "name": "John Doe",
      "phone": "07123456789"
    },
    "created_at": 1587042691,
    "currency": {
      "base_multiplier": 100,
      "code": "gbp"
    },
    "event_summary": {
      "id": "ev_40980",
      "event_id": "ev_40980",
      "event_series_id": "es_50897",
      "end_date": {
        "date": "2020-05-01",
        "formatted": "Fri 1 May 2020 10:30 PM",
        "iso": "2020-05-01T22:30:00+01:00",
        "time": "22:30",
        "timezone": "+01:00",
        "unix": 1588368600
      },
      "name": "Hackney Downs 2020 Tulip Festival",
      "start_date": {
        "date": "2020-05-01",
        "formatted": "Fri 1 May 2020 6:00 PM",
        "iso": "2020-05-01T18:00:00+01:00",
        "time": "18:00",
        "timezone": "+01:00",
        "unix": 1588352400
      },
      "venue": {
        "country": "GB",
        "name": "Royal Albert Hall",
        "postal_code": "SW7 2AP"
      }
    },
    "issued_tickets": [
      {
        "object": "issued_ticket",
        "id": "it_50198",
        "barcode": "al4R5",
        "barcode_url": "https://www.tickettailor.com/userfiles/cache/barcode/qr/attendee/50198/42bf63ef2a055b91a62f",
        "checked_in": "false",
        "created_at": 1587042697,
        "custom_questions": [],
        "description": "Free ticket",
        "email": "john@example.com",
        "event_id": "ev_40980",
        "reference": "my reference code",
        "full_name": null,
        "first_name": null,
        "group_ticket_barcode": null,
        "last_name": null,
        "status": "valid",
        "source": "api",
        "ticket_type_id": "tt_230656",
        "updated_at": 1587042697,
        "voided_at": null,
        "order_id": "or_737352",
        "qr_code_url": "https://www.tickettailor.com/userfiles/cache/barcode/st/attendee/50198/42bf63ef2a055b91a62f"
      },
      {
        "object": "issued_ticket",
        "id": "it_50199",
        "barcode": "dx2Fv",
        "barcode_url": "https://www.tickettailor.com/userfiles/cache/barcode/qr/attendee/50199/633d33a7ff6eba30a565",
        "checked_in": "false",
        "created_at": 1587042697,
        "custom_questions": [],
        "description": "Free ticket",
        "email": "john@example.com",
        "event_id": "ev_40980",
        "reference": "my reference code",
        "full_name": null,
        "first_name": null,
        "group_ticket_barcode": null,
        "last_name": null,
        "status": "valid",
        "source": "api",
        "ticket_type_id": "tt_230656",
        "updated_at": 1587042697,
        "voided_at": null,
        "order_id": "or_737352",
        "qr_code_url": "https://www.tickettailor.com/userfiles/cache/barcode/st/attendee/50199/633d33a7ff6eba30a565"
      }
    ],
    "line_items": [
      {
        "object": "line_item",
        "id": "li_1505167",
        "booking_fee": 0,
        "description": "Free ticket",
        "item_id": "tt_230656",
        "quantity": 2,
        "store_id": null,
        "total": 0,
        "type": "ticket",
        "value": 0
      }
    ],
    "marketing_opt_in": null,
    "meta_data": [],
    "notes": null,
    "payment_method": {
      "external_id": "seller222@example.com",
      "id": "pm_6691",
      "instructions": null,
      "name": null,
      "type": "paypal"
    },
    "referral_tag": "website",
    "refund_amount": 0,
    "refunded_voucher_id": null,
    "status": "completed",
    "status_message": null,
    "subtotal": 0,
    "tax": 0,
    "tax_treatment": "exclusive",
    "total": 0,
    "txn_id": "ABCD1234"
  }
}

Response

Return a 200 status to indicate that the data was received successfully