Call Operations

The type of Call Operation to be performed. Available Types are: 1: Monitor, 2: Whisper, 3: Barge, 4: Transfer

The unique ID of the agent who can monitor or whisper during the call. You can fetch the agent_id from the agent API, which retrieves the agents details. Also, note that the unique ID is only required in case of the following types: 1 (Monitor), 2 (Whisper), 3(Barge), 4(Transfer).

The unique ID of the call on which operations need to be performed. For example, 1627373566.350603. You can fetch the call_id from the live calls API, which retrieves the live call details.

The unique intercom number of the agent to whom call would be transfered, only required in case of type: 4 (Transfer)