---
title: "Call Operations"
method: POST
path: "/v1/call/options"
---

# Call Operations

`POST /v1/call/options`

This API allows you to monitor, whisper, Barge or Transfer a call.

## Headers

- `Authorization` string, required

## Request body

- object
  - `type` integer, required — The type of Call Operation to be performed. Available Types are: 1: Monitor, 2: Whisper, 3: Barge, 4: Transfer
  - `agent_id` integer — The unique ID of the agent who can monitor or whisper during the call. You can fetch the agent_id from the agent API, which retrieves the agents details. Also, note that the unique ID is only required in case of the following types: 1 (Monitor), 2 (Whisper), 3(Barge), 4(Transfer).
  - `call_id` string, required — The unique ID of the call on which operations need to be performed. For example, 1627373566.350603. You can fetch the call_id from the live calls API, which retrieves the live call details.
  - `intercom` string — The unique intercom number of the agent to whom call would be transfered, only required in case of type: 4 (Transfer)

## Response `200`

200

- object

## Other responses

- `400` — 400

---

[API](https://skmtc.net/tatatelebusiness/apis/smartflo-base-api-config.md) · [All operations](https://skmtc.net/tatatelebusiness/apis/smartflo-base-api-config/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/tatatelebusiness/smartflo-base-api-config/revisions/6d23fb7bf7e1/schema)