The name of the department. For example, Counselling.
descriptionstring required
The description of the department.For example, Department without queue.
ring_strategystring required
When a customer dials an extension, there are several strategies that can be devised to distribute the calls as per the availability and the number of agents.
failover_dest_typestring required
The type of destination where the call should be landed if no one answers the call, for example, hangup.
timeoutinteger[]
The time in seconds for which the call tries to connect for each agent in this department. For example, 4.
destinationstring[]
The unique id of the destination where the call will be land. For example, extension||eid.