Deactivate user

Deactivates the user associated with the current Smartsheet plan, blocking the user from using Smartsheet in any way. Deactivating a user does not affect their existing permissions on owned or shared items.

Optionally, with Enterprise Plan Manager (EPM) enabled, you can deactivate a user from child organizations.

Who can use this operation?

Permissions: System Admin

This operation is unavailable for Smartsheet Gov.

Attempting to deactivate a user that matches any of the following criteria results in an error:

• The user's primary email address belongs to an ISP domain (e.g., gmail.com, yahoo.com, outlook.com). For example, see the common ISP domains listed below.
• The user's primary email address is unassociated with the current Smartsheet plan domain(s).
• The user is managed by an external source, such as an identity provider (IdP) or directory integration (DI) provider. External source examples include Okta and Azure AD. Deactivating such a user can only be done via the external source.

Users with primary email addresses on the following ISP domains cannot be deactivated:

• aol.com
• charter.net
• comcast.net
• duck.com
• email.com
• gmail.com
• hotmail.com
• icloud.com
• live.com
• mail.com
• mail.ru
• outlook.com
• rocketmail.com
• usa.com
• verizon.net
• web.de
• yahoo.com

{
  "message": "SUCCESS"
}