Analytics
Concurrent call counts
Returns minute-by-minute concurrent call counts for a specific day. Optionally broken down per agent.
get/analytics/concurrency
Query parameters
datestring date required
Date to query (YYYY-MM-DD)
agentIdstring
Filter to a specific agent
includeAgents'true' | 'false'
Pass true to include a per-agent breakdown in the response
Response
Minute-level concurrency data
Example response
{
"success": true
}