calls
Get a specific call by ID
Retrieve detailed data about a specific terminated call by its ID. The response list array contains all log entries (CDR records) generated by this call — in case of call forwarding, transfer, or IVR routing, multiple entries will appear with distinct from_number/to_number or scenario_name/scenario_id.
Permission: Calls Read required.
Monitoring: This route can retrieve any team call regardless of the Monitoring flag. The Monitoring setting has no effect on call retrieval — the underlying stats service does not filter by user.
get/calls/{callId}
Path parameters
callIdstring required
The unique identifier of the call
Response
Successful operation
Example response
{
"list_count": 1,
"list": [
{
"cdr_id": 19479175,
"call_id": "9058220947198957713",
"channel_id": "9058220947198957713",
"type": "PHONE",
"direction": "in",
"last_state": "VOICEMAIL",
"start_time": "2017-04-13T15:27:36+02:00",
"answered_time": "2017-04-13T15:27:46+02:00",
"end_time": "2017-04-13T15:27:56+02:00",
"incall_duration": 10,
"total_duration": 20,
"from_number": "33600000000",
"to_number": "33184800000",
"note": "Potential client",
"star": "STAR1",
"tags": [
{
"tag_id": 123,
"name": "mytag",
"color": "ff6b6b",
"description": "my tag description",
"creation_date": "2018-08-12T12:12:40.53Z"
}
],
"record": "https://cdn.ringover.com/records/0-0/35537d8679f3e2-13-04-19-15h27-33600000000-33180800000.mp3",
"user": {
"user_id": 123456,
"team_id": 123456,
"initial": "PM",
"color": "3CC8C8",
"firstname": "Pauline",
"lastname": "Martin",
"company": "Ringover",
"email": "pauline.martin@ringover.com",
"picture": "https://cdn77.ringover.com/img/users/default.jpg",
"concat_name": "Pauline Martin"
},
"conference": {
"conference_id": 60908,
"name": "SoConference",
"numbers": [
{
"number": 33184800000,
"label": "myfavoritenumber",
"type": "PHONE",
"user_id": 60907,
"ivr_id": 60908,
"conference_id": 60908,
"format": {
"raw": 184800000,
"country_code": "33",
"country": "FR",
"e164": "+33184800000",
"international": "+33 1 84 80 00 00",
"international_alt": "33184800000",
"national": "01 84 80 00 00",
"national_alt": "0184800000",
"rfc3966": "tel:+33-1-84-80-00-00"
}
}
]
},
"ivr": {
"ivr_id": 123456,
"name": "StandardFacile",
"color": "ff6b6b"
},
"contact": {
"contact_id": 654321,
"is_shared": true,
"social_service_id": "00P7U000015Ei75YBX",
"firstname": "John",
"lastname": "Do",
"company": "DoeCompany",
"concat_name": "John Doe",
"color": "3CC8C8",
"initial": "JD",
"creation_date": "2018-08-12T12:12:40.53Z",
"numbers": [
331797500010
]
}
}
]
}