latestOpenAPI 3.1.1Proprietary – Contact us for usage terms2026-08-20173183551.4 KB

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empower

Get call details by UUID

Retrieves the full details of an Empower-analyzed call by its UUID, including transcription, scores, and metadata.

Permission: Empower Read required.

Monitoring: No impact. Visibility depends on your Empower role.

get/empower/call/{callUUID}

Path parameters

callUUIDstring required

Call unique Identifier

Response

Successful operation — returns the full call object.

call_uuidstring uuid
call_idstring
channel_idstring
external_idstring
audio_urlstring
video_urlstring
audio_durationnumber double
call_directionstring
call_sourcestring
favoriteboolean
titlestring
call_datestring date-time
creation_datestring date-time
languagestring
statestring
tags_idsinteger[]
transcription_urlstring
summary_urlstring
waveform_urlstring
recap_urlstring
manager_rating1 | 2 | 3 | 4 | 5
platform_namestring
durationinteger
num_channelsinteger
dead_airinteger
visitedinteger
last_visitedstring date-time

Example response

{
  "moments": [
    {
      "moment_id": 100000,
      "team_id": 100000,
      "keywords": [
        {
          "keyword_id": 100000
        }
      ]
    }
  ],
  "moods": [
    {
      "mood_score": 0.198754
    }
  ]
}