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latestOpenAPI 3.1.02026-08-10466368560.6 KB

2b2bab8b9017

support-metrics

Get Conversation Metrics

Get conversation metrics for a space.

get/support-metrics/spaces/{space_id}/conversations

Path parameters

space_idstring uuid required

Query parameters

daysinteger

Response

Successful Response

total_conversationsinteger required
resolved_countinteger required
escalated_countinteger required
unresolved_countinteger required
resolution_ratenumber required
escalation_ratenumber required
avg_message_countnumber required
avg_duration_secondsnumber required
avg_satisfactionnumber nullable required