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latestOpenAPI 3.1.02026-08-10466368560.6 KB

2b2bab8b9017

integrations

List Escalations

List escalations for a space.

get/integrations/spaces/{space_id}/escalations

Path parameters

space_idstring uuid required

Query parameters

statusstring nullable
limitinteger
offsetinteger

Response

Successful Response

idstring uuid required
space_idstring uuid required
chat_session_idstring uuid required
character_idstring uuid required
integration_idstring uuid required
external_ticket_idstring nullable
external_ticket_urlstring nullable
reasonstring required
sentiment_scorenumber nullable
ai_confidencenumber nullable
conversation_summarystring nullable
statusstring required
external_statusstring nullable
error_messagestring nullable
resolved_atstring date-time nullable
resolution_notesstring nullable
customer_emailstring nullable
customer_namestring nullable
credits_usedinteger required
response_time_msinteger nullable
created_atstring date-time required
updated_atstring date-time required