v51

latestOpenAPI 3.0.1MITraw.githubusercontent.com2026-08-01150230854.3 KB

Articles

Update an article

You can update the details of a single article by making a PUT request to https://api.intercom.io/articles/<id>.

📘 Tags cannot be managed via the Articles API

Article tags are read-only in responses. To create, update, or delete tags, use the Intercom UI or the Tags API endpoints.

put/articles/{article_id}

Path parameters

article_idinteger required

The unique identifier for the article which is given by Intercom.

Headers

Intercom-Version'1.0' | '1.1' | '1.2' | '1.3' | '1.4' | '2.0' | '2.1' | '2.2' | '2.3' | '2.4' | '2.5' | '2.6' | '2.7' | '2.8' | '2.9' | '2.10' | '2.11' | '2.12' | '2.13' | '2.14'

Intercom API version.</br>By default, it's equal to the version set in the app package.

Example:2.14

Request body

titlestring

The title of the article.For multilingual articles, this will be the title of the default language's content.

descriptionstring

The description of the article. For multilingual articles, this will be the description of the default language's content.

bodystring

The content of the article. For multilingual articles, this will be the body of the default language's content.

author_idinteger

The id of the author of the article. For multilingual articles, this will be the id of the author of the default language's content. Must be a teammate on the help center's workspace.

state'published' | 'draft'

Whether the article will be published or will be a draft. Defaults to draft. For multilingual articles, this will be the state of the default language's content.

parent_idstring

The id of the article's parent collection or section. An article without this field stands alone.

parent_typestring

The type of parent, which can either be a collection or section.

Example request

{
  "title": "Thanks for everything",
  "description": "Description of the Article",
  "body": "<p>This is the body in html</p>",
  "author_id": 1295,
  "state": "draft",
  "parent_id": "18",
  "parent_type": "collection",
  "translated_content": {
    "type": "article_translated_content",
    "ar": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "bg": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "bs": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "ca": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "cs": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "da": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "de": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "el": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "en": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "es": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "et": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "fi": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "fr": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "he": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "hr": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "hu": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "id": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "it": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "ja": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "ko": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "lt": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "lv": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "mn": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "nb": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "nl": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "pl": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "pt": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "ro": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "ru": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "sl": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "sr": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "sv": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "tr": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "vi": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "pt-BR": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "zh-CN": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "zh-TW": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    }
  }
}

Response

successful

type'article'

The type of object - article.

idstring

The unique identifier for the article which is given by Intercom.

workspace_idstring

The id of the workspace which the article belongs to.

titlestring

The title of the article. For multilingual articles, this will be the title of the default language's content.

descriptionstring nullable

The description of the article. For multilingual articles, this will be the description of the default language's content.

bodystring nullable

The body of the article in HTML. For multilingual articles, this will be the body of the default language's content.

author_idinteger

The id of the author of the article. For multilingual articles, this will be the id of the author of the default language's content. Must be a teammate on the help center's workspace.

state'published' | 'draft'

Whether the article is published or is a draft. For multilingual articles, this will be the state of the default language's content.

created_atinteger

The time when the article was created. For multilingual articles, this will be the timestamp of creation of the default language's content in seconds.

updated_atinteger

The time when the article was last updated. For multilingual articles, this will be the timestamp of last update of the default language's content in seconds.

urlstring nullable

The URL of the article. For multilingual articles, this will be the URL of the default language's content.

parent_idinteger nullable

The id of the article's parent collection or section. An article without this field stands alone.

parent_idsinteger[]

The ids of the article's parent collections or sections. An article without this field stands alone.

parent_typestring nullable

The type of parent, which can either be a collection or section.

default_localestring

The default locale of the help center. This field is only returned for multilingual help centers.

Example response

{
  "type": "article",
  "id": "6871119",
  "workspace_id": "hfi1bx4l",
  "title": "Default language title",
  "description": "Default language description",
  "body": "Default language body in html",
  "state": "published",
  "created_at": 1672928359,
  "updated_at": 1672928610,
  "url": "http://intercom.test/help/en/articles/3-default-language",
  "parent_ids": [
    18,
    19
  ],
  "parent_type": "collection",
  "default_locale": "en",
  "translated_content": {
    "type": "article_translated_content",
    "ar": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "bg": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "bs": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "ca": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "cs": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "da": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "de": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "el": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "en": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "es": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "et": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "fi": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "fr": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "he": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "hr": {
      "type": "article_content",
      "title": "How to create a new article",
      "description": "This article will show you how to create a new article.",
      "body": "This is the body of the article.",
      "state": "draft",
      "created_at": 1663597223,
      "updated_at": 1663597260,
      "url": "http://intercom.test/help/en/articles/3-default-language"
    },
    "hu": {
      "type": "article_content",
      "title": "How to create a new article",
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