Ticket States
List all ticket states
You can get a list of all ticket states for a workspace.
get/ticket_states
Headers
Intercom-Version'1.0' | '1.1' | '1.2' | '1.3' | '1.4' | '2.0' | '2.1' | '2.2' | '2.3' | '2.4' | '2.5' | '2.6' | '2.7' | '2.8' | '2.9' | '2.10' | '2.11' | '2.12' | '2.13' | '2.14'
Intercom API version.</br>By default, it's equal to the version set in the app package.
Example:2.14
Response
successful
Example response
{
"type": "list",
"data": [
{
"type": "ticket_state",
"id": "12",
"category": "in_progress",
"internal_label": "With Dev Team",
"external_label": "In Progress",
"ticket_types": {
"type": "list",
"data": [
{
"type": "ticket_type",
"id": "1295",
"category": "Customer",
"name": "Bug",
"description": "A bug that has been reported.",
"icon": "🐞",
"workspace_id": "ecahpwf5",
"ticket_type_attributes": {
"ticket_type_attributes": [
{
"type": "ticket_type_attribute",
"id": "1",
"workspace_id": "ecahpwf5",
"name": "Title",
"description": "Bug title.",
"data_type": "string",
"order": 1,
"default": true,
"ticket_type_id": 42
}
]
},
"ticket_states": {
"type": "list",
"data": [
{
"type": "ticket_state",
"id": "12",
"category": "in_progress",
"internal_label": "With Dev Team",
"external_label": "In Progress"
}
]
}
}
]
}
}
]
}