Advanced
post/crm/extensions/calling/2026-03/inbound-call
Request body
callStartedTimestampstring date-time
The timestamp indicating when the call started, formatted as a date-time string.
createEngagementboolean required
Indicates whether an engagement should be created for the call.
durationSecondsinteger
The duration of the call in seconds.
engagementPropertiesobject required
Contains additional properties related to the engagement.
externalCallIdstring required
The unique identifier for the call from an external system.
finalCallStatus'BUSY' | 'CALLING_CRM_USER' | 'CANCELED' | 'COMPLETED' | 'CONNECTING' | 'FAILED' | 'HOLD' | 'IN_PROGRESS' | 'MISSED' | 'NO_ANSWER' | 'QUEUED' | 'RINGING' | 'UNKNOWN' required
The final status of the call, with accepted values including: BUSY, CALLING_CRM_USER, CANCELED, COMPLETED, CONNECTING, FAILED, HOLD, IN_PROGRESS, MISSED, NO_ANSWER, QUEUED, RINGING, UNKNOWN.
potentialRecipientUserIdsinteger[] required
userIdinteger
The ID of the user associated with the call.
Response
successful operation