Support Tickets
Support Access
Create Support SSH key
This function installs an SSH key from the cPanel Customer Portal.
Note:
This function is not available through the command line. You must call it as a request body.
get/ticket_grant
Query parameters
secure_idstring required
Example:rofh411bv8
The support ticket's secure ID token.
server_numinteger required
Example:1
The server's support ticket ID number.
ticket_idinteger required
Example:999999999
The support ticket's ID number.
ssh_usernamestring
Example:username
The username for incoming SSH connections before they escalate to the root user. If you do not specify a value, the function retrieves the user from the support ticket.
Response
HTTP Request was successful.
Example response
{
"data": {
"auth_status": "AUTHED",
"auth_time": 1477338450,
"chain_status": "ACTIVE",
"csf_wl_status": "ACTIVE",
"host_access_wl_status": "ACTIVE",
"hulk_wl_status": "ACTIVE",
"non_fatals": [],
"server_name": "example",
"server_num": 1,
"ssh_username": "username",
"ticket_id": 999999999,
"ticket_status": "OPEN"
},
"metadata": {
"command": "ticket_grant",
"reason": "OK",
"result": 1,
"version": 1
}
}