latestOpenAPI 3.0.32026-08-193973220.1 KB

6a1303364143

Care

Post a message on the After Sales Platform for a Care Folder

Posting a message to a closed folder will reopen it.

Rate limiting

This endpoint is rate limited to 560 requests per minute and 40000 requests per day. If you exceed this limit, you will receive a 429 status code.

post/ws/sav/{careFolderId}/msg

Path parameters

careFolderIdinteger required

ID of the Care Folder to retrieve

Response

Created

date_creationstring date-time

The message's creation date (ISO 8601 format)

groupinteger

ID of the Care Folder linked to the message

idinteger

ID of the message

messagestring

Message content

senderinteger

ID of the user who created the message

Example response

{
  "attachment": {
    "msg": 123,
    "group": 456,
    "sender": 789,
    "attachment": "/path/to/my/attachment.file"
  },
  "attachments": [
    {
      "msg": 123,
      "group": 456,
      "sender": 789,
      "attachment": "/path/to/my/attachment.file"
    }
  ],
  "date_creation": "1970-01-01T00:00:00+00:00",
  "group": 456,
  "id": 123,
  "message": "Hi, how can I help?",
  "sender": 789
}