Sla Rules
Create sla rule
Creates sla rule
post/v1/sla-rules
Request body
namestring required
segmentstring required
prioritiesExternalConversationPriority[] nullable
firstResponseTimeinteger required
nextResponseTimeinteger required
workingHours'always' | 'custom' required
ranknumber required
channelsDeliveryType[]
tagsstring[] nullable
teamsstring[] nullable
subChannelsstring[] nullable
Response
Successful Response
namestring required
segmentstring required
prioritiesExternalConversationPriority[] nullable
firstResponseTimeinteger required
nextResponseTimeinteger required
workingHours'always' | 'custom' required
ranknumber required
channelsDeliveryType[]
tagsstring[] nullable
teamsstring[] nullable
subChannelsstring[] nullable
idstring uuid nullable
companyIdstring uuid required