---
title: "Start a password reset"
method: POST
path: "/v4/users/reset"
tags: ["Users"]
---

# Start a password reset

`POST /v4/users/reset`

Starts a password reset.

**IMPORTANT**: To reset a user password, first is required to send a POST to request an email to be sent to the user’s email with a link for the user to click on, so as to verify that they requested this password change.

## Request body

- object
  - `identifiers` object, required
    - `email_address` string
  - `siteSlug` string, required — The slug of the site where the user account is registered.

## Response `200`

OK - The password reset flow has been started successfully

## Other responses

- `400` — Bad Request - Incorrect payload was submitted
- `404` — Not Found - Site not found with the supplied `siteSlug`, or user not found with the supplied email address

---

[API](https://skmtc.net/zuora/apis/admin-api-reference.md) · [All operations](https://skmtc.net/zuora/apis/admin-api-reference/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/zuora/admin-api-reference/revisions/789812d35ac8/schema)