v1

latestOpenAPI 3.1.02026-07-24260142.2 KB

/merchant-disputes/submit-evidence

Sandbox (Testing): https://gateway.sand.us.zip.co/merchant-disputes/submit-evidence <br><br> Merchant submit all evidence for the dispute. Not all parameters need to be submitted — just evidence relevant to the dispute. Submissions are final.

post/merchant-disputes/submit-evidence

Headers

QP-Territorystring required

Territory of the request. Available values : US

Request body

merchantIdstring

disputeIdstring

refundPolicyDisclosurestring

refundRefusalExplanationstring

serviceDatestring

shippingAddressstring

shippingCarrierstring

shippingDatestring

shippingTrackingNumberstring

productDescriptionstring

duplicateChargeExplanationstring

accessActivityLogstring

billingAddressstring

cancellationPolicyDisclosurestring

cancellationRebuttalstring

customerEmailAddressstring

customerNamestring

customerPurchaseIpstring

duplicateChargeIdstring

uncategorizedTextstring

Response

200

Example response

{
  "disputeDetail": {
    "id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
    "disputeId": "string",
    "currency": "string",
    "isChargeRefundable": true,
    "evidenceDueOn": "2023-09-06T15:34:56.213Z",
    "disputedOn": "2023-09-06T15:34:56.213Z",
    "status": "string",
    "reason": "string",
    "evidence": {
      "receipt": {
        "id": "string",
        "created": "2023-09-06T15:34:56.213Z",
        "expiresAt": "2023-09-06T15:34:56.213Z",
        "filename": "string",
        "category": "string",
        "title": "string",
        "type": "string"
      },
      "refundPolicy": {
        "id": "string",
        "created": "2023-09-06T15:34:56.213Z",
        "expiresAt": "2023-09-06T15:34:56.213Z",
        "filename": "string",
        "category": "string",
        "title": "string",
        "type": "string"
      },
      "refundPolicyDisclosure": "string",
      "refundRefusalExplanation": "string",
      "serviceDate": "string",
      "serviceDocumentation": {
        "id": "string",
        "created": "2023-09-06T15:34:56.213Z",
        "expiresAt": "2023-09-06T15:34:56.213Z",
        "filename": "string",
        "category": "string",
        "title": "string",
        "type": "string"
      },
      "shippingAddress": "string",
      "shippingCarrier": "string",
      "shippingDate": "string",
      "shippingDocumentation": {
        "id": "string",
        "created": "2023-09-06T15:34:56.213Z",
        "expiresAt": "2023-09-06T15:34:56.213Z",
        "filename": "string",
        "category": "string",
        "title": "string",
        "type": "string"
      },
      "shippingTrackingNumber": "string",
      "uncategorizedFile": {
        "id": "string",
        "created": "2023-09-06T15:34:56.213Z",
        "expiresAt": "2023-09-06T15:34:56.213Z",
        "filename": "string",
        "category": "string",
        "title": "string",
        "type": "string"
      },
      "productDescription": "string",
      "duplicateChargeExplanation": "string",
      "accessActivityLog": "string",
      "billingAddress": "string",
      "cancellationPolicy": {
        "id": "string",
        "created": "2023-09-06T15:34:56.213Z",
        "expiresAt": "2023-09-06T15:34:56.213Z",
        "filename": "string",
        "category": "string",
        "title": "string",
        "type": "string"
      },
      "cancellationPolicyDisclosure": "string",
      "cancellationRebuttal": "string",
      "customerCommunication": {
        "id": "string",
        "created": "2023-09-06T15:34:56.213Z",
        "expiresAt": "2023-09-06T15:34:56.213Z",
        "filename": "string",
        "category": "string",
        "title": "string",
        "type": "string"
      },
      "customerEmailAddress": "string",
      "customerName": "string",
      "customerPurchaseIp": "string",
      "customerSignature": {
        "id": "string",
        "created": "2023-09-06T15:34:56.213Z",
        "expiresAt": "2023-09-06T15:34:56.213Z",
        "filename": "string",
        "category": "string",
        "title": "string",
        "type": "string"
      },
      "duplicateChargeDocumentation": {
        "id": "string",
        "created": "2023-09-06T15:34:56.213Z",
        "expiresAt": "2023-09-06T15:34:56.213Z",
        "filename": "string",
        "category": "string",
        "title": "string",
        "type": "string"
      },
      "duplicateChargeId": "string",
      "uncategorizedText": "string"
    },
    "orderId": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
    "orderNumber": "string",
    "customerFirstName": "string",
    "customerLastName": "string",
    "customerEmail": "string",
    "issuerEvidence": [
      {
        "evidenceType": "string",
        "textEvidence": "string",
        "fileEvidence": [
          {
            "id": "string",
            "created": "2023-09-06T15:34:56.213Z",
            "expiresAt": "2023-09-06T15:34:56.213Z",
            "filename": "string",
            "category": "string",
            "title": "string",
            "type": "string"
          }
        ]
      }
    ],
    "orderDate": "2023-09-06T15:34:56.213Z",
    "settledOn": "2023-09-06T15:34:56.213Z",
    "evidenceSubmittedOn": "2023-09-06T15:34:56.213Z",
    "acceptedOn": "2023-09-06T15:34:56.213Z",
    "paymentProcessorUnavailable": true,
    "orderMerchantReference": "string"
  }
}