---
title: "WhatsApp number action required event"
method: POST
path: "whatsapp.number.action_required"
tags: ["Webhook Events"]
---

# WhatsApp number action required event

`POST whatsapp.number.action_required` (webhook)

Fired when the regulator asks for more information on an already-placed
regulated number order. The number stays pending (nothing was rejected);
the customer can provide the missing information from the dashboard, or
via the remediation endpoint. `reason` carries the regulator's request
verbatim when available.

## Payload

- object
  - `id` string
  - `event` 'whatsapp.number.action_required'
  - `timestamp` string, date-time
  - `reason` string
  - `number` object
    - `id` string
    - `phoneNumber` string
    - `country` string
    - `profileId` string

## Acknowledgement `200`

Webhook received successfully

---

[API](https://skmtc.net/zernio/apis/zernio-api.md) · [All operations](https://skmtc.net/zernio/apis/zernio-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/zernio/zernio-api/versions/f81ca70ea6b9/schema)