Search conversations

Search your conversations two ways at once, and get back the matching conversations, most-recent match first:

• Message text: matches words inside message bodies. Case-insensitive and accent-insensitive, exact tokens only (no substrings, no stemming). Each hit carries up to 3 most-recent matching messages. With direction=outgoing you can collect examples of how you write to customers, for example to teach an AI agent your tone of voice.
• Contact identity: matches the participant's name, username, or phone number as a case-insensitive substring. These hits have matchCount 0 and an empty matches array.

A conversation that matches both ways is returned once, carrying its message matches.

Only platforms whose messages are stored by Zernio are searchable: WhatsApp, SMS, Telegram, Facebook, Instagram, Twitter/X and Reddit. Bluesky conversations are fetched live from the platform and cannot be searched; those accounts are listed in meta.accountsSkipped.