---
title: "WhatsApp number action required event"
method: POST
path: "whatsapp.number.action_required"
tags: ["Webhook Events"]
---

# WhatsApp number action required event

`POST whatsapp.number.action_required` (webhook)

Fired when the regulator asks for more information on an already-placed
regulated number order. The number stays pending (nothing was rejected);
the customer can provide the missing information from the dashboard, or
via the remediation endpoint. `reason` carries the regulator's request
verbatim when available.

## Payload

- object
  - `id` string
  - `event` 'whatsapp.number.action_required'
  - `timestamp` string, date-time — UTC time at which Zernio generated this event (set once when the event payload is built, before delivery is queued). Retries and redeliveries keep the original value, so it reflects the event, not the delivery attempt.
  - `reason` string
  - `number` object
    - `id` string
    - `phoneNumber` string
    - `country` string
    - `profileId` string

## Acknowledgement `200`

Webhook received successfully

---

[API](https://skmtc.net/zernio/apis/zernio-api.md) · [All operations](https://skmtc.net/zernio/apis/zernio-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/zernio/zernio-api/revisions/3c7cf84cec44/schema)