---
title: "WhatsApp number suspended event"
method: POST
path: "whatsapp.number.suspended"
tags: ["Webhook Events"]
---

# WhatsApp number suspended event

`POST whatsapp.number.suspended` (webhook)

Fired when an active number is suspended (e.g. a failed payment). The
number stops working until the issue is resolved, after which a
`whatsapp.number.reactivated` event is sent. `reason` carries the cause
(e.g. `payment_failed`, `subscription_ended`).

## Payload

- object
  - `id` string
  - `event` 'whatsapp.number.suspended'
  - `timestamp` string, date-time — UTC time at which Zernio generated this event (set once when the event payload is built, before delivery is queued). Retries and redeliveries keep the original value, so it reflects the event, not the delivery attempt.
  - `number` object
    - `id` string
    - `phoneNumber` string
    - `country` string
    - `profileId` string
  - `reason` string, nullable

## Acknowledgement `200`

Webhook received successfully

---

[API](https://skmtc.net/zernio/apis/zernio-api.md) · [All operations](https://skmtc.net/zernio/apis/zernio-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/zernio/zernio-api/revisions/15e893e69e8c/schema)