v2

latestOpenAPI 3.1.02026-08-075421692.0 MB
Webhook Events

Conversation started event

Fired once when a new conversation begins between one of your connected accounts and a contact, in either direction. Works across every DM platform (Instagram, Messenger/Facebook, Telegram, WhatsApp, Twitter, Reddit, Bluesky). Naturally deduped — a given conversation only fires this event the very first time it appears.

postWebhookconversation.started

Payload

idstring required

Stable webhook event ID

event'conversation.started' required
startedAtstring date-time required

When the conversation document was created.

timestampstring date-time required

Response

Webhook received successfully