assigneeEmailstring nullable required
The email of the user currently assigned to the ticket.
assigneeIdstring uuid nullable required
The user ID currently assigned to the ticket.
assigneeNamestring nullable required
The display name of the user currently assigned to the ticket.
assigneePicturestring nullable required
The picture of the user currently assigned to the ticket.
channelIdstring uuid nullable required
The channel ID associated with the ticket chat.
channelNamestring nullable required
The display name of the channel associated with the ticket chat.
channelType'api' | 'widget' | 'waha' | 'whatsapp' | 'instagram' | 'telegram' | 'null' nullable required
The type of the channel associated with the ticket chat.
chatIdstring uuid required
The chat ID associated with the ticket.
chatIsRemovedboolean required
Whether the chat associated with the ticket has been soft removed.
chatOwnerIdstring uuid required
The chat owner super identity ID associated with the ticket chat.
chatPublicMemoryobject required
The shared chat memory snapshot associated with the ticket.
completedAtstring date-time nullable required
When the ticket was completed.
createdAtstring date-time required
When the ticket was created.
idstring uuid required
The ticket ID represented by this row.
isOwnerBlockedboolean nullable required
Whether the external chat owner is blocked.
ongoingAtstring date-time nullable required
When the ticket entered the ongoing state.
ownerEmailstring nullable required
The email of the chat owner when the owner is a platform user.
ownerEntity'externalUsers' | 'users' required
The owner entity type associated with the chat owner super identity.
ownerIdentifierstring nullable required
The identifier of the chat owner when the owner is an external user.
ownerNamestring nullable required
The display name of the chat owner resolved from external users or users.
pendingChatMessagesinteger required
The number of pending chat messages still waiting on the ticket.
responderEntity'agents' | 'squads' required
The responder entity type assigned to the ticket chat.
responderIdstring uuid required
The responder ID assigned to the ticket chat.
responderNamestring required
The display name of the responder assigned to the ticket chat.
responderPicturestring nullable required
The picture of the responder assigned to the ticket chat.
responderVersionIdstring uuid nullable required
The version ID of the responder entity for this ticket chat.
responderVersionNumberinteger nullable required
The version number of the responder entity for this ticket chat.
status'pending' | 'ongoing' | 'completed' required
The lifecycle status of the ticket.
summarystring required
The short summary of the ticket.
ticketingTeamIdstring uuid nullable required
The ticketing team ID currently assigned to the ticket.
ticketingTeamNamestring nullable required
The display name of the ticketing team currently assigned to the ticket.
ticketingTeamPicturestring nullable required
The picture of the ticketing team currently assigned to the ticket.
workspaceIdstring uuid required
The workspace ID associated with the ticket.