---
title: "Reply to a support ticket"
method: POST
path: "/api/v1/support/tickets/{id}/messages"
tags: ["Support"]
---

# Reply to a support ticket

`POST /api/v1/support/tickets/{id}/messages`

Reply to a support ticket.

## Path parameters

- `id` string, required

## Headers

- `Idempotency-Key` string

## Request body

- object
  - `body` string, required

## Response `200`

Original message replayed after a safe retry

- object
  - `publicId` string, required
  - `attachments` SupportAttachmentReceipt[], required
    - `publicId` string, required
    - `status` 'pending' | 'ready' | 'failed', required

## Other responses

- `201` — Message added
- `400` — Invalid input
- `401` — Unauthenticated
- `404` — Not found
- `409` — Reply key was reused with different message content.
- `429` — Xquik tier rate limit exceeded. The response includes a `Retry-After` header with the number of seconds to wait before retrying.
- `default` — Unexpected error.

---

[API](https://skmtc.net/xquik-dev/apis/xquik-api-2.md) · [All operations](https://skmtc.net/xquik-dev/apis/xquik-api-2/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/xquik-dev/xquik-api-2/versions/c367e6e8f845/schema)