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v6

latestOpenAPI 3.0.1raw.githubusercontent.com2025-12-09153208467.0 KB
customerInquiries

Search customer inquiries

ADD ENDPOINT DESCRIPTION HERE

get/customerInquiries

Query parameters

querystring

Search query string used to filter results. This field supports specific syntax for filtering across multiple fields.

sortstring

Optional sorting criteria for the results. Format is typically 'field:direction' (e.g., 'created:desc').

pageinteger

The page number to retrieve when using offset-based pagination. Ignored if 'searchAfter' is provided.

searchAfterstring

Used for cursor-based pagination. Pass the 'sort' key value from the last item of the previous page to retrieve the next set of results efficiently. Overrides 'page'.

pageSizeinteger

The maximum number of items to return per page. Used for both offset and cursor-based pagination.

Response

successful operation

topic'ONBOARDING' | 'FULFILMENT' | 'SERVICE' | 'ACCOUNTING' | 'TECH_IT' | 'MISCELLANEOUS_OTHER' | 'REPORTS'

The topic of the Customer Inquiry.

category'INBOUND' | 'PICKING_AND_PACKING' | 'SHIPMENT_AND_OUTBOUND' | 'ARTICLES_ITEMS_IN_ORDER' | 'DAMAGES' | 'RETURNS' | 'STOCK_DISCREPANCIES' | 'CARRIER_PICKUPS' | 'TRACKING_NUMBERS' | 'MISCELLANEOUS_OTHER_FULFILLMENT' | 'CARRIERS' | 'INVESTIGATIONS' | 'ACCOUNT_DETAILS_CHANGES' | 'MAPPING_BUNDLES_FULFILMENT_PLANS' | 'MISCELLANEOUS_OTHER_SERVICE' | 'KEY_ACCOUNTS' | 'NEW_SHOP' | 'INVOICE_ENQUIRIES' | 'REFUNDS_CREDIT_NOTES' | 'SERVICE_REPORT_ENQUIRIES' | 'SURCHARGES' | 'INSURANCE_CUSTOMS' | 'DUNNING' | 'CARRIER_RELATED_CHARGES' | 'CUSTOMS' | 'ONBOARDING_FEE' | 'DOUBLE_CHARGES_TRANSFERS' | 'PAYMENT_METHODS' | 'SEPA' | 'PAYMENT_CONFIRMATIONS' | 'SPECIAL_REQUESTS' | 'MISCELLANEOUS_OTHER_ACCOUNTING' | 'SYSTEM_ERRORS' | 'SHOP_INTEGRATION' | 'ADDING_USERS' | 'CHANGES_IN_CONNECTOR_ACCOUNT' | 'API_KEY_ROTATION' | 'MISCELLANEOUS_OTHER_TECH_IT' | 'SALES_ENQUIRY' | 'TRANSPORT_ENQUIRY' | 'ACCOUNT_DETAILS_CHANGE' | 'MAPPING_BUNDLE_FULFILMENT_PLAN' | 'CONTACTED_SALES_INSTEAD_OF_SERVICE' | 'KEY_ACCOUNT' | 'MISCELLANEOUS_OTHER' | 'ONBOARDING_SELF_SIGNUP' | 'OTHER_ONBOARDING_ISSUES' | 'ARTICLE_WEIGHT_REPORT' | 'CARTONAGE_REPORT' | 'RETURNS_REPORT' | 'BUNDLE_REPORT'

The category of the Customer Inquiry.

subCategory'FULFILMENT_WAREHOUSE' | 'INSURANCE' | 'CUSTOMS' | 'LOST_ITEMS' | 'DAMAGES' | 'CARRIER_DISPUTES' | 'MISCELLANEOUS_OTHER' | 'SHIPPING_PRICES' | 'OTHER_CHARGES'

The sub category of the Customer Inquiry.

subjectstring required

The subject of the Customer Inquiry.

sellerIdinteger required

The seller which initiated Customer Inquiry.

warehouseIdinteger required

The warehouse associated to the Customer Inquiry.

idinteger
status'WITH_YOU' | 'WITH_LOGSTA' | 'RESOLVED'
createdstring date-time
resolvedAtstring date-time
resolvedBy'LOGSTA' | 'CLIENT'
usernamestring
userEmailstring