customerInquiries
Creates a new message for the customer inquiry
ADD ENDPOINT DESCRIPTION HERE
post/customerInquiries/{customerInquiryId}/messages
Path parameters
customerInquiryIdinteger required
Request body
messagestring
Response
successful operation
topic'ONBOARDING' | 'FULFILMENT' | 'SERVICE' | 'ACCOUNTING' | 'TECH_IT' | 'MISCELLANEOUS_OTHER' | 'REPORTS'
The topic of the Customer Inquiry.
category'INBOUND' | 'PICKING_AND_PACKING' | 'SHIPMENT_AND_OUTBOUND' | 'ARTICLES_ITEMS_IN_ORDER' | 'DAMAGES' | 'RETURNS' | 'STOCK_DISCREPANCIES' | 'CARRIER_PICKUPS' | 'TRACKING_NUMBERS' | 'MISCELLANEOUS_OTHER_FULFILLMENT' | 'CARRIERS' | 'INVESTIGATIONS' | 'ACCOUNT_DETAILS_CHANGES' | 'MAPPING_BUNDLES_FULFILMENT_PLANS' | 'MISCELLANEOUS_OTHER_SERVICE' | 'KEY_ACCOUNTS' | 'NEW_SHOP' | 'INVOICE_ENQUIRIES' | 'REFUNDS_CREDIT_NOTES' | 'SERVICE_REPORT_ENQUIRIES' | 'SURCHARGES' | 'INSURANCE_CUSTOMS' | 'DUNNING' | 'CARRIER_RELATED_CHARGES' | 'CUSTOMS' | 'ONBOARDING_FEE' | 'DOUBLE_CHARGES_TRANSFERS' | 'PAYMENT_METHODS' | 'SEPA' | 'PAYMENT_CONFIRMATIONS' | 'SPECIAL_REQUESTS' | 'MISCELLANEOUS_OTHER_ACCOUNTING' | 'SYSTEM_ERRORS' | 'SHOP_INTEGRATION' | 'ADDING_USERS' | 'CHANGES_IN_CONNECTOR_ACCOUNT' | 'API_KEY_ROTATION' | 'MISCELLANEOUS_OTHER_TECH_IT' | 'SALES_ENQUIRY' | 'TRANSPORT_ENQUIRY' | 'ACCOUNT_DETAILS_CHANGE' | 'MAPPING_BUNDLE_FULFILMENT_PLAN' | 'CONTACTED_SALES_INSTEAD_OF_SERVICE' | 'KEY_ACCOUNT' | 'MISCELLANEOUS_OTHER' | 'ONBOARDING_SELF_SIGNUP' | 'OTHER_ONBOARDING_ISSUES' | 'ARTICLE_WEIGHT_REPORT' | 'CARTONAGE_REPORT' | 'RETURNS_REPORT' | 'BUNDLE_REPORT'
The category of the Customer Inquiry.
subCategory'FULFILMENT_WAREHOUSE' | 'INSURANCE' | 'CUSTOMS' | 'LOST_ITEMS' | 'DAMAGES' | 'CARRIER_DISPUTES' | 'MISCELLANEOUS_OTHER' | 'SHIPPING_PRICES' | 'OTHER_CHARGES'
The sub category of the Customer Inquiry.
subjectstring required
The subject of the Customer Inquiry.
sellerIdinteger required
The seller which initiated Customer Inquiry.
warehouseIdinteger required
The warehouse associated to the Customer Inquiry.
parentInquiryIdinteger
The Customer Inquiry on which this Customer Inquiry is based. <br>This field is optional.
metaInfoobject
Additional information for the Customer Inquiry. <br>This field is optional.
idinteger
createdstring date-time
status'WITH_YOU' | 'WITH_LOGSTA' | 'RESOLVED'
caseNumberstring
resolvedAtstring date-time
currentRatingnumber float
resolvedBy'LOGSTA' | 'CLIENT'