---
title: "Create a new customer inquiry."
method: POST
path: "/customerInquiries"
tags: ["customerInquiries"]
---

# Create a new customer inquiry.

`POST /customerInquiries`

ADD ENDPOINT DESCRIPTION HERE

## Request body

- CustomerInquiryPost
  - `topic` 'ONBOARDING' | 'FULFILMENT' | 'SERVICE' | 'ACCOUNTING' | 'TECH_IT' | 'MISCELLANEOUS_OTHER' | 'REPORTS' — The topic of the Customer Inquiry.
  - `category` 'INBOUND' | 'PICKING_AND_PACKING' | 'SHIPMENT_AND_OUTBOUND' | 'ARTICLES_ITEMS_IN_ORDER' | 'DAMAGES' | 'RETURNS' | 'STOCK_DISCREPANCIES' | 'CARRIER_PICKUPS' | 'TRACKING_NUMBERS' | 'MISCELLANEOUS_OTHER_FULFILLMENT' | 'CARRIERS' | 'INVESTIGATIONS' | 'ACCOUNT_DETAILS_CHANGES' | 'MAPPING_BUNDLES_FULFILMENT_PLANS' | 'MISCELLANEOUS_OTHER_SERVICE' | 'KEY_ACCOUNTS' | 'NEW_SHOP' | 'INVOICE_ENQUIRIES' | 'REFUNDS_CREDIT_NOTES' | 'SERVICE_REPORT_ENQUIRIES' | 'SURCHARGES' | 'INSURANCE_CUSTOMS' | 'DUNNING' | 'CARRIER_RELATED_CHARGES' | 'CUSTOMS' | 'ONBOARDING_FEE' | 'DOUBLE_CHARGES_TRANSFERS' | 'PAYMENT_METHODS' | 'SEPA' | 'PAYMENT_CONFIRMATIONS' | 'SPECIAL_REQUESTS' | 'MISCELLANEOUS_OTHER_ACCOUNTING' | 'SYSTEM_ERRORS' | 'SHOP_INTEGRATION' | 'ADDING_USERS' | 'CHANGES_IN_CONNECTOR_ACCOUNT' | 'API_KEY_ROTATION' | 'MISCELLANEOUS_OTHER_TECH_IT' | 'SALES_ENQUIRY' | 'TRANSPORT_ENQUIRY' | 'ACCOUNT_DETAILS_CHANGE' | 'MAPPING_BUNDLE_FULFILMENT_PLAN' | 'CONTACTED_SALES_INSTEAD_OF_SERVICE' | 'KEY_ACCOUNT' | 'MISCELLANEOUS_OTHER' | 'ONBOARDING_SELF_SIGNUP' | 'OTHER_ONBOARDING_ISSUES' | 'ARTICLE_WEIGHT_REPORT' | 'CARTONAGE_REPORT' | 'RETURNS_REPORT' | 'BUNDLE_REPORT' — The category of the Customer Inquiry.
  - `subCategory` 'FULFILMENT_WAREHOUSE' | 'INSURANCE' | 'CUSTOMS' | 'LOST_ITEMS' | 'DAMAGES' | 'CARRIER_DISPUTES' | 'MISCELLANEOUS_OTHER' | 'SHIPPING_PRICES' | 'OTHER_CHARGES' — The sub category of the Customer Inquiry.
  - `subject` string, required — The subject of the Customer Inquiry.
  - `sellerId` integer, required — The seller which initiated Customer Inquiry.
  - `warehouseId` integer, required — The warehouse associated to the Customer Inquiry.
  - `parentInquiryId` integer — The Customer Inquiry on which this Customer Inquiry is based. <br>This field is optional.
  - `metaInfo` object — Additional information for the Customer Inquiry. <br>This field is optional.
  - `messages` CustomerInquiryMessagePost[], required — Messages of the Customer Inquiry.
    - `message` string
    - `attachments` AttachmentPost[] — Customer Inquiry Message attachments. <br>No more than 10 attachments allowed.
      - `uuid` string
      - `mimeType` string
      - `filename` string

## Response `200`

successful operation

- CustomerInquiryGet
  - `topic` 'ONBOARDING' | 'FULFILMENT' | 'SERVICE' | 'ACCOUNTING' | 'TECH_IT' | 'MISCELLANEOUS_OTHER' | 'REPORTS' — The topic of the Customer Inquiry.
  - `category` 'INBOUND' | 'PICKING_AND_PACKING' | 'SHIPMENT_AND_OUTBOUND' | 'ARTICLES_ITEMS_IN_ORDER' | 'DAMAGES' | 'RETURNS' | 'STOCK_DISCREPANCIES' | 'CARRIER_PICKUPS' | 'TRACKING_NUMBERS' | 'MISCELLANEOUS_OTHER_FULFILLMENT' | 'CARRIERS' | 'INVESTIGATIONS' | 'ACCOUNT_DETAILS_CHANGES' | 'MAPPING_BUNDLES_FULFILMENT_PLANS' | 'MISCELLANEOUS_OTHER_SERVICE' | 'KEY_ACCOUNTS' | 'NEW_SHOP' | 'INVOICE_ENQUIRIES' | 'REFUNDS_CREDIT_NOTES' | 'SERVICE_REPORT_ENQUIRIES' | 'SURCHARGES' | 'INSURANCE_CUSTOMS' | 'DUNNING' | 'CARRIER_RELATED_CHARGES' | 'CUSTOMS' | 'ONBOARDING_FEE' | 'DOUBLE_CHARGES_TRANSFERS' | 'PAYMENT_METHODS' | 'SEPA' | 'PAYMENT_CONFIRMATIONS' | 'SPECIAL_REQUESTS' | 'MISCELLANEOUS_OTHER_ACCOUNTING' | 'SYSTEM_ERRORS' | 'SHOP_INTEGRATION' | 'ADDING_USERS' | 'CHANGES_IN_CONNECTOR_ACCOUNT' | 'API_KEY_ROTATION' | 'MISCELLANEOUS_OTHER_TECH_IT' | 'SALES_ENQUIRY' | 'TRANSPORT_ENQUIRY' | 'ACCOUNT_DETAILS_CHANGE' | 'MAPPING_BUNDLE_FULFILMENT_PLAN' | 'CONTACTED_SALES_INSTEAD_OF_SERVICE' | 'KEY_ACCOUNT' | 'MISCELLANEOUS_OTHER' | 'ONBOARDING_SELF_SIGNUP' | 'OTHER_ONBOARDING_ISSUES' | 'ARTICLE_WEIGHT_REPORT' | 'CARTONAGE_REPORT' | 'RETURNS_REPORT' | 'BUNDLE_REPORT' — The category of the Customer Inquiry.
  - `subCategory` 'FULFILMENT_WAREHOUSE' | 'INSURANCE' | 'CUSTOMS' | 'LOST_ITEMS' | 'DAMAGES' | 'CARRIER_DISPUTES' | 'MISCELLANEOUS_OTHER' | 'SHIPPING_PRICES' | 'OTHER_CHARGES' — The sub category of the Customer Inquiry.
  - `subject` string, required — The subject of the Customer Inquiry.
  - `sellerId` integer, required — The seller which initiated Customer Inquiry.
  - `warehouseId` integer, required — The warehouse associated to the Customer Inquiry.
  - `parentInquiryId` integer — The Customer Inquiry on which this Customer Inquiry is based. <br>This field is optional.
  - `metaInfo` object — Additional information for the Customer Inquiry. <br>This field is optional.
  - `messages` CustomerInquiryMessageGet[]
    - `category` 'RATING_MESSAGE' | 'INITIAL_MESSAGE' | 'REOPEN_MESSAGE' | 'LOGSTA_MESSAGE' | 'CUSTOMER_MESSAGE' | 'EXTERNAL_MESSAGE' | 'LOGSTA_RESOLVE_MESSAGE' | 'CUSTOMER_RESOLVE_MESSAGE' | 'LOGSTA_REMINDER_MESSAGE' | 'LAST_MESSAGE'
    - `created` string, date-time
    - `postedAt` string, date-time
    - `userEmail` string
    - `username` string
    - `fullName` string
    - `metaInfo` object
    - `attachments` AttachmentGet[]
      - `uuid` string
      - `url` Link
        - `link` string
      - `filename` string
    - `message` string
  - `id` integer
  - `created` string, date-time
  - `status` 'WITH_YOU' | 'WITH_LOGSTA' | 'RESOLVED'
  - `caseNumber` string
  - `resolvedAt` string, date-time
  - `currentRating` number, float
  - `resolvedBy` 'LOGSTA' | 'CLIENT'

---

[API](https://skmtc.net/writechoiceorg/apis/connector.md) · [All operations](https://skmtc.net/writechoiceorg/apis/connector/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/writechoiceorg/connector/revisions/7ce09a4b2a4e/schema)