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v5

latestOpenAPI 3.1.02026-07-262421791.5 MB
webhook-event
case

Partner support case changed

Triggered every time a partner case is updated, including if commented on or if the status is changed. Note that you will also receive a webhook response when you have created a new case or updated a case.

{% admonition type="warning" name="Endpoint in BETA" %} As this endpoing is currently in beta, the information below may change. We will be adding in new types of cases, so ensure you handle additional undocumented types. {% /admonition %}

  • Event type: partner-support#case-changed
  • Profile level subscriptions: Not supported
  • Application level subscriptions: Supported

Events may not be delivered in the order they occurred. Use data.occurred_at to reconcile the order. See the Event ordering guide for details.

See the Webhooks guide for setup instructions, signature verification, and best practices.

postWebhookpartner-support#case-changed

Headers

X-Signature-SHA256string

RSA-SHA256 signature of the request body, Base64 encoded. Verify this against the Wise public key to ensure the request is authentic and has not been tampered with.

X-Delivery-Idstring uuid

Unique identifier for this webhook delivery attempt.

X-Test-Notificationboolean

Present with the value true if this is a test notification sent to verify your callback URL during subscription setup.

Payload

OR

Example payload

{
  "schema_version": "4.0.0",
  "subscription_id": "017631af-326c-4a69-93f3-bd1ce987a743",
  "event_type": "partner-support#case-changed",
  "sent_at": "2023-06-23T09:45:36.123Z",
  "data": {
    "resource": {
      "type": "partner-support-case",
      "case_id": 136,
      "case_type": "GENERAL_ENQUIRY",
      "details": {
        "transfer_id": 12345678,
        "user_id": 12345678,
        "profile_id": 12345678
      },
      "status": "PENDING"
    },
    "type": "NEW_CASE",
    "occurred_at": "2023-06-23T09:45:34.789Z"
  }
}

Response

Return any 2xx status to acknowledge receipt of the event.

statusstring

Example response

{
  "status": "ok"
}