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v5

latestOpenAPI 3.1.02026-07-262421791.5 MB
case

Create a partner case

Cases are used to collect or transmit additional information between Partners and Wise. Use this endpoint to create a new case.

{% admonition type="warning" %} Please do not include PII in the subject of a case. Any specific details regarding the case that need to be communicated should be included in the description. {% /admonition %}

post/v1/cases

Headers

X-External-Correlation-Idstring uuid

Optional UUID for correlating requests across systems. If provided, Wise echoes it back in the response. Maximum 36 characters. Learn more.

Request body

typestring

Type of the partner case. Value must be GENERAL_ENQUIRY. More case types will be added in the future.

subjectstring

The subject of the case. Do not include PII in the subject of cases.

externalIdstring

An ID provided by the external partner for partner internal tracking.

descriptionstring

The description of the request. The maximum size of the description is 65,535 characters. If additional characters are sent, the field will be truncated.

Example request

{
  "type": "GENERAL_ENQUIRY",
  "subject": "Inquiry about Transfer 12345",
  "details": {
    "transferId": 58114690,
    "profileId": 14556049,
    "userId": 1234
  },
  "externalId": "partner_external_id_12345",
  "description": "Initial summary of the issue"
}

Response

Created partner case.

idinteger

Partner Case ID. Generated by Wise.

status'CREATING' | 'OPEN' | 'PENDING' | 'SOLVED' | 'CLOSED'

Status of the case.

type'GENERAL_ENQUIRY'

Type of the partner case. More case types will be added in the future.

externalIdstring

An ID provided by the external partner for partner internal tracking.

createdAtstring date-time

When the partner case was originally created.

updatedAtstring date-time

When the partner case was last updated.

Example response

{
  "id": 123456789,
  "status": "PENDING",
  "type": "GENERAL_ENQUIRY",
  "externalId": "partner_12344567",
  "createdAt": "2023-06-28T15:21:24.901",
  "updatedAt": "2023-06-28T15:21:24.901"
}