---
title: "Partner support case changed"
method: POST
path: "partner-support#case-changed"
tags: ["webhook-event", "case"]
---

# Partner support case changed

`POST partner-support#case-changed` (webhook)

Triggered every time a partner case is updated, including if commented on or if the status is changed. Note that you will also receive a webhook response when you have created a new case or updated a case.

{% admonition type="warning" name="Endpoint in BETA" %}
As this endpoing is currently in beta, the information below may change. We will be adding in new types of cases, so ensure you handle additional undocumented types.
{% /admonition %}

* Event type: `partner-support#case-changed`
* Profile level subscriptions: Not supported
* Application level subscriptions: Supported

Events may not be delivered in the order they occurred. Use `data.occurred_at` to reconcile the order.
See the [Event ordering guide](/guides/developer/webhooks/event-ordering) for details.

See the [Webhooks guide](/guides/developer/webhooks) for setup instructions, signature verification, and best practices.

## Headers

- `X-Signature-SHA256` string
- `X-Delivery-Id` string, uuid
- `X-Test-Notification` boolean

## Payload

- union
  - V40023
    - `schema_version` '4.0.0' — Version of the event schema. Determined by the `schema_version` on your [webhook subscription](/api-reference/webhook).
    - `subscription_id` string, uuid — ID of the webhook subscription that triggered this event.
    - `event_type` string — Event type identifier
    - `sent_at` string, date-time — Timestamp when the event was sent.
    - `data` object
      - `resource` object
        - `type` string — Type of resource for webhook. Will always be `partner-support-case`.
        - `case_id` integer — ID of the partner case.
        - `case_type` string — Type of the partner case. Value must be `GENERAL_ENQUIRY`. More case types to be added in the future.
        - `details` object
          - `transfer_id` integer, nullable — ID of the transfer that is associated with the partner case.
          - `user_id` integer — ID of the user account that is associated with the partner case.
          - `profile_id` integer — ID of the profile that is associated with the partner case.
        - `status` 'OPEN' | 'PENDING' | 'SOLVED' | 'CLOSED' — Status of the case.
      - `type` 'STATUS_UPDATED' | 'NEW_COMMENT' | 'NEW_CASE' — The type of the webhook being sent.
      - `occurred_at` string, date-time — When the partner case update occurred.
  - V20022
    - `schema_version` '2.0.0' — Version of the event schema. Determined by the `schema_version` on your [webhook subscription](/api-reference/webhook).
    - `subscription_id` string, uuid — ID of the webhook subscription that triggered this event
    - `event_type` string — Event type identifier
    - `sent_at` string, date-time — Timestamp when the event was sent
    - `data` object
      - `resource` object
        - `type` string — Type of resource for webhook. Will always be `partner-support-case`
        - `case_id` integer — ID of the partner case
        - `case_type` string — Type of the partner case. Value must be `GENERAL_ENQUIRY`. More case types will be added in the future.
        - `details` object
          - `transfer_id` integer, nullable — ID of the transfer that is associated with the partner case.
          - `user_id` integer — ID of the user account that is associated with the partner case.
          - `profile_id` integer — ID of the profile that is associated with the partner case.
        - `status` 'OPEN' | 'PENDING' | 'SOLVED' | 'CLOSED' — Status of the case.
      - `type` 'STATUS_UPDATED' | 'NEW_COMMENT' | 'NEW_CASE' — The type of the webhook being sent.
      - `occurred_at` string, date-time — When the partner case update occurred.

## Acknowledgement `200`

Return any `2xx` status to acknowledge receipt of the event.

- object
  - `status` string

---

[API](https://skmtc.net/wise/apis/platform-api.md) · [All operations](https://skmtc.net/wise/apis/platform-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/wise/platform-api/revisions/4907a1d269ab/schema)