---
title: "Create a partner case"
method: POST
path: "/v1/cases"
tags: ["case"]
---

# Create a partner case

`POST /v1/cases`

Cases are used to collect or transmit additional information between Partners and Wise. Use this endpoint to create a new case.

{% admonition type="warning" %}
Please do not include PII in the `subject` of a case. Any specific details regarding the case that need to be communicated should be included in the `description`.
{% /admonition %}

## Headers

- `X-External-Correlation-Id` string, uuid

## Request body

- object
  - `type` string — Type of the partner case. Value must be `GENERAL_ENQUIRY`. More case types will be added in the future.
  - `subject` string — The subject of the case. Do not include PII in the subject of cases.
  - `details` object — Details related to the case.
    - `transferId` integer, nullable — ID of the transfer the case relates to. Can also be `null`.
    - `profileId` integer, nullable — ID of the profile the case relates to. Can also be `null`.
    - `userId` integer — ID of the user the case relates to. Can not be `null`.
  - `externalId` string — An ID provided by the external partner for partner internal tracking.
  - `description` string — The description of the request. The maximum size of the description is 65,535 characters. If additional characters are sent, the field will be truncated.

## Response `200`

Created partner case.

- Case
  - `id` integer — Partner Case ID. Generated by Wise.
  - `status` 'CREATING' | 'OPEN' | 'PENDING' | 'SOLVED' | 'CLOSED' — [Status of the case](/api-reference/case#case-statuses).
  - `type` 'GENERAL_ENQUIRY' — Type of the partner case. More case types will be added in the future.
  - `externalId` string — An ID provided by the external partner for partner internal tracking.
  - `createdAt` string, date-time — When the partner case was originally created.
  - `updatedAt` string, date-time — When the partner case was last updated.

## Other responses

- `429` — Rate limit exceeded. Retry after the number of seconds specified in the `Retry-After` header.

---

[API](https://skmtc.net/wise/apis/platform-api.md) · [All operations](https://skmtc.net/wise/apis/platform-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/wise/platform-api/revisions/4907a1d269ab/schema)