---
title: "Create support channel"
method: POST
path: "/support_channels"
tags: ["Support channels"]
---

# Create support channel

`POST /support_channels`

Open a new support channel between a company team member and a customer. Returns the existing channel if one already exists for that user.

Required permissions:
 - `support_chat:create`

## Request body

- object — Parameters for CreateSupportChatForUser
  - `company_id` string, required — The unique identifier of the company to create the support channel in.
  - `custom_name` string, nullable — Optional custom display name for the support channel.
  - `notifications_enabled` boolean, nullable — Whether Whop app notifications are enabled for this support channel. Webhooks still fire.
  - `user_id` string, required — The user ID (e.g. 'user_xxxxx') or username of the customer to open a support channel for.

## Response `200`

A successful response

- SupportChannel — A messaging channel that can be a one-on-one DM, group chat, company support conversation, or platform-level direct message.
  - `company_id` string, nullable, required — The unique identifier of the company associated with this channel. Null if this is not a support or company-scoped conversation.
  - `custom_name` string, nullable, required — A custom display name assigned to this channel by the user. Null if no custom name has been set.
  - `customer_user` object, nullable, required — The customer who initiated this support conversation. Null if this is not a support chat.
    - `id` string, required — The unique identifier for the user.
    - `name` string, nullable, required — The user's display name shown on their public profile.
    - `username` string, required — The user's unique username shown on their public profile.
  - `id` string, required — The unique identifier for the entity
  - `last_message_at` string, date-time, nullable, required — The timestamp when the most recent message was sent in this channel. Null if no messages have been sent.
  - `resolved_at` string, date-time, nullable, required — The timestamp when the linked support ticket was marked as resolved. Null if unresolved or not a support chat.

## Other responses

- `400` — Bad request
- `401` — Unauthorized
- `403` — Forbidden
- `404` — Not found
- `422` — Verification required
- `429` — Too many requests
- `500` — Internal server error

---

[API](https://skmtc.net/whop/apis/whop-api.md) · [All operations](https://skmtc.net/whop/apis/whop-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/whop/whop-api/versions/866821546d67/schema)