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v8

OpenAPI 3.1.02026-08-033623795.0 MB
Resolution Center Cases

Request Information from the Customer

Asks the customer for more information, as the merchant. Allowed up to 3 times per case before you must accept or deny it.

post/resolution_center_cases/{id}/request_info

Headers

Api-Version-Datestring
Example:2026-07-31

Pins the request to a dated API version.

Idempotency-Keystring
Example:d9105228-4a08-46b1-8b91-42fed586d383

A unique key that makes this request safe to retry. See Idempotent requests.

Request body

messagestring

What you need from the customer.

Response

information requested

amountnumber required

The amount in question, in whole units of currency.

available_actionsstring[] required
created_atstring required

When the case was opened, as an ISO 8601 timestamp.

currencystring nullable required

Three-letter ISO currency code of the amount.

customer_appealedboolean required

Whether the customer has appealed a decision on this case.

escalatedboolean required

Whether Whop is involved — either reviewing the case, or waiting on the side named by status for something it asked for while reviewing.

idstring required

Resolution center case ID, prefixed reso_.

outcome'customer_won' | 'merchant_won' | 'withdrawn' | 'null' nullable required

Who prevailed on the claim. null until the case closes. Read refund for whether any money actually moved.

plan_idstring nullable required

The plan the payment was made on, prefixed plan_.

product_idstring nullable required

The product the payment was for, prefixed prod_.

reason'fraudulent' | 'product_not_received' | 'not_as_described' | 'product_unacceptable' | 'subscription_canceled' required

What the customer says went wrong. Shares the /disputes vocabulary, so a case that later becomes a chargeback reports the same complaint.

refund'none' | 'merchant' | 'platform' | 'null' nullable required

Whether money moved and off whose balance: none, merchant, or platform (Whop refunded the customer and the merchant kept the funds). Independent of outcome — a case the merchant won can still carry a platform refund. null while the case is open, and on older closed cases that predate this being recorded.

response_due_atstring nullable required

When the next response is due, as an ISO 8601 timestamp.

status'awaiting_merchant' | 'awaiting_customer' | 'under_review' | 'closed' required

Who the case is waiting on. awaiting_merchant and awaiting_customer name the side that owes a response, under_review means Whop is deciding, and closed means it is settled — read outcome for how.

updated_atstring required

When the case was last changed, as an ISO 8601 timestamp.

Example response

{
  "available_actions": [
    "accept"
  ],
  "outcome": "customer_won",
  "reason": "fraudulent",
  "refund": "none",
  "status": "awaiting_merchant"
}